We experienced a batch of bad audio disc. Please contact us and we will mail you a new CD. Please include your serial number and mailing address. support@soundmadesimple.com

We apologize for this inconvenience.

• Insert SMS iCD program disc into CD/DVD drive
• Select 'allow this program to run' when prompted
• Once program is installed, uncheck "Launch Program"
• Click "Finish" and return to desktop
• Delete SMS iCD desktop icon
• Navigate to <My Computer><Local Drive><Programs><Sound Made Simple>
• Right mouse button on SMS iCD icon (blue) and select "Send to Desktop (create shortcut)"
• Close all windows
• Right mouse button on desktop SMS iCD shortcut
• Select "Run as Administrator"

To resolve the issue, we suggest Adobe Flash 9 Active X be uninstalled and Flash 8 Active X be installed.

• Download Flash 8 zip file to your desktop. Click here to download.
• Click Start>Control Panel>Add/Remove Programs
• Highlight "Adobe Flash 9 Active X" and click [Remove]
• If "Adobe Flash 9 Active X" is not listed, then scroll down to "Macromedia Flash Player (x)" and click [Remove]
• Once uninstalled, close open panels
• Unzip Flash 8 file on your desktop and run the installer
• If this does not resolve the issue, please contact us for additional procedures: 850-478-9002

Solution: Associate .swf files with Internet Explorer

• Click Start>Control Panel>Folder Options
• Select "File Types" tab > scroll down and select (highlight) SWF
• Click [Change] button; select Internet Explorer (big blue e), click OK.
• Once complete, close open panels
• When a quiz is launched from SMS iCD, Internet Explorer will open and load the quiz. Depending on your security settings, a pop-up may prompt you. If so, select "Allow Blocked Content".

Solution: Uninstall all previous versions of SMS iCD; Pre-release, Demo, etc. The final version uses a 16 digit serial code. All pre-releases and demos used 12. Re-install current version.

Download file, unzip & "copy" into the following two directories:

• C:/Windows
• C:/Windows/System32